Contact and support

Help with your story

Sign in and open a support ticket for account, credit, payment or video questions. Include the task or order ID and a short description. Never include passwords, verification codes, tokens or full card details.

For a task that is processing or awaiting reconciliation, follow it in My videos. Confirmed generation failures return credits; payment refund requests are handled separately.

Cannot sign in?

Email support@zombiecouplevideo.app for account access, billing or video questions. Use the address associated with your account when asking about an existing purchase.

Check an existing purchase

Your payment history shows orders and their status. Your credit history shows credits added, reserved or returned. If payment is still being confirmed, check the existing order before purchasing again.